CINDERELLA & BELLE SOCKS

Important: Love your socks & open your package with scissors – do not rip out the recycled plastic swift tag as ripping it can damage the knit.

Cold hand wash protects your socks stretchiness and colour for longer! Heat makes elastane stiff & breakable and will reduce the lifespan of your socks. Look after your socks to love them longer!

Socks with delicate accessories such as organza, shiny & printed details on PVC, PU, or similar materials require extra care. Hand wash in cold water and avoid rubbing the trims too much when wet. Do not tumble dry – lay flat or hang to air dry.

Kids and Adults Socks Size
Our most popular size. These socks are 'one size fits most' and are suitable for ages 6 - 99. They can fit adults but we recommend up to shoe size EU 41 equivalent to women's size 8/9 AU.Please note, they do have limited stretch around larger or muscular calves. Socks with less busy patterns such as (Mermaid Socks, Liquorice Bows, Mermaid Frills, Music Notes, Neon, Rainbow Tie Dye, Magic Frills, Ice Cream, Tie Dye) have better stretch and we highly recommend these patterns for adults to avoid stretch issues.

Toddler & Baby Socks
Most suitable size for children aged 3 - 5. If your little one is about to turn 6 soon we would recommend buying our standard 'Kids & Adults' size (for ages 6 - 99). Most suitable size for babies aged 6 months - 2 years.

Delivery costs and times

• EU and UK: FREE over €89.90, otherwise €6.99. Delivery 3–10 business days.
• Other countries: cost and time shown at checkout.

The free shipping threshold applies to the order total after discounts. All prices include VAT.

Order processing

• Orders are processed Monday to Friday (excluding Bulgarian public holidays).
• Orders ship the next business day from our Sofia warehouse via Deutsche Post / DHL.
• You receive a tracking link by email when your order ships.

Customs and import charges

EU orders: no customs or import charges. UK and other non-EU orders: import duties and taxes may apply and are payable by the customer.

Local pickup (Sofia)

Pickup is available from Okolovrasten Pat 487A, Sofia. Please call +359 88 708 8854 to arrange a time.

Questions?

Email contact@madmia.eu

30-day right of withdrawal

You can cancel your order for any reason within 30 days of receiving it. This is longer than the 14 days required by EU law.

• Tell us by email at contact@madmia.eu, or use our withdrawal form. Include your order number.
• Send the items back within 14 days of telling us.

Return address

MADMIA EOOD – Returns
Okolovrasten Pat 487A, Sklad 8
1839 Sofia, Vrazhdebna
Bulgaria

Refunds

• We refund the full price paid, including the original standard delivery cost, within 14 days of receiving your withdrawal notice.
• We may hold the refund until we receive the items or proof that you sent them.
• We refund to your original payment method, at no fee.
• You pay the cost of returning the items.
• You are responsible for any loss in value caused by handling the items more than needed to check them.

Exchanges

We do not do direct exchanges. Return the item for a refund and place a new order.

Faulty, damaged or incorrect items

All products have a 2-year legal guarantee of conformity under EU law. If an item is faulty, damaged or incorrect, email contact@madmia.eu with your order number and a photo. We will repair, replace or refund it, and pay the return postage.

UK and non-EU customers

Mark the parcel "Returned goods" to avoid customs charges. We cannot refund import duties charged on returns.

Questions?

Email contact@madmia.eu or call +359 88 708 8854.